Return and Refund Policy
Article 1. General Information
We have a 30-day return policy, which means that you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags and in the original packaging. You will also need the receipt or proof of purchase.
You can contact us via email to start the process. If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your parcel. Items returned to us without a prior return request will not be accepted.
You can contact us via email with any questions regarding returns.
Article 2. Damages and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can assess and resolve the problem.
Article 3. Exceptions and non-returnable items
Certain types of items cannot be returned, such as perishable and personalised products (including special orders or customised items). Additionally, we do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns regarding your specific item.
Unfortunately, we cannot accept returns of items on sale or purchased by gift card either.
Article 4. Exchanges
The fastest way to make sure you get what you want is to return the item you have and to make a separate purchase of the new item once the return has been accepted.
Article 5. Refunds
We will notify you once we have received and inspected your return, and we will let you know whether or not a refund has been approved. If it is approved, you will automatically be refunded through your original payment method. Please note that your bank or credit card company may also take some time to process and display the refund.